Linksys: talked to them for * hours over * issue. they w...
A Linksys customer review by GetHuman user ~expert from November 26th, 2017
Background on ~expert's case
GetHuman: ~expert - can you tell our other Linksys customers when your case took place?
~expert: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Linksys, and if so, how?
GetHuman: And which of these common Linksys customer issues best describes the reason you wanted to talk to them?
(Shows ~expert a list of common Linksys problems)
~expert: "Lower my bill" was why I was trying to call.
~expert's review of Linksys customer service
GetHuman: So how would you sum up your experience for GetHuman's Linksys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~expert: talked to them for * hours over * issue. they were of no help.*if i had known they were so bad, i would have just bought another one. i could buy * routers by working instead of calling them for help.
GetHuman: Let's quantify your experience contacting Linksys. On a scale of 1 to 5, how easy is it go get help on a Linksys problem?
~expert: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~expert: I'd give them a three out of five on communication.
GetHuman: And what about Linksys's ability to quickly and effectively address your problem?
~expert: For that I would say one out of five.
GetHuman: And finally- any advice for other Linksys customers?
~expert: Call them early in the day or late. Don't forget any personal or account information you might need for Linksys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~expert taken from his Linksys customer service problem that occurred on November 17th, 2017.