LionBrand.com: Website said they were open until ** am EST. Wr...
A LionBrand.com customer review by GetHuman user ~Trixe from November 25th, 2017
Background on ~Trixe's case
GetHuman: ~Trixe - can you tell our other LionBrand.com customers when your case took place?
~Trixe: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to LionBrand.com, and if so, how?
GetHuman: And which of these common LionBrand.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Trixe a list of common LionBrand.com problems)
~Trixe: "Make a purchase" was why I was trying to contact.
~Trixe's review of LionBrand.com customer service
GetHuman: So how would you sum up your experience for GetHuman's LionBrand.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Trixe: Website said they were open until ** am EST. Wrong they close at * the person told me. Who said she was happy to take a message. I have had a problem with this yarn having a lot of spots in the scane whare it's tied. Now their yarn is not cheap and I'm making a blanket for my ** yr old son. So I have quite an investment in this blanket. So it makes me angry that I can buy a pound of yarn for $* and it has not one tie in it. Then I buy lion brand from different stores just to see if it would make a difference for $*.** a scane. Something is definitely wrong with this picture. When I get this blanket done i will NEVER buy lion brand yarn again!!
GetHuman: Let's quantify your experience contacting LionBrand.com. On a scale of 1 to 5, how easy is it go get help on a LionBrand.com problem?
~Trixe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Trixe: I'd give them a five out of five on communication.
GetHuman: And what about LionBrand.com's ability to quickly and effectively address your problem?
~Trixe: For that I would say five out of five.
GetHuman: And finally- any advice for other LionBrand.com customers?
~Trixe: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for LionBrand.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Trixe taken from his LionBrand.com customer service problem that occurred on November 21st, 2017.
LionBrand.com
5.00 of 5 stars | 9 reviews
~Trixe's LionBrand.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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