LloydsTSB Platinum Card (UK): Very polite, but entirely unhelpful - gave out...
A LloydsTSB Platinum Card (UK) customer review by GetHuman user ~briansmith63 from October 24th, 2017
Background on ~briansmith63's case
GetHuman: ~briansmith63 - can you tell our other LloydsTSB Platinum Card (UK) customers when your case took place?
~briansmith63: Yeah. It was middle of the night, on October 21st.
GetHuman: Did you reach out to LloydsTSB Platinum Card (UK), and if so, how?
GetHuman: And which of these common LloydsTSB Platinum Card (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~briansmith63 a list of common LloydsTSB Platinum Card (UK) problems)
~briansmith63: "Question" was why I was trying to call.
~briansmith63's review of LloydsTSB Platinum Card (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's LloydsTSB Platinum Card (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~briansmith63: Very polite, but entirely unhelpful - gave out misleading information and refused point blank to do anything about my complaint about an interest rate hike. Have made a complaint but the complaints department seems even worse :-(
GetHuman: Let's quantify your experience contacting LloydsTSB Platinum Card (UK). On a scale of 1 to 5, how easy is it go get help on a LloydsTSB Platinum Card (UK) problem?
~briansmith63: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~briansmith63: I'd give them a three out of five on communication.
GetHuman: And what about LloydsTSB Platinum Card (UK)'s ability to quickly and effectively address your problem?
~briansmith63: For that I would say five out of five.
GetHuman: And finally- any advice for other LloydsTSB Platinum Card (UK) customers?
~briansmith63: Call them early in the day or late. Don't forget any personal or account information you might need for LloydsTSB Platinum Card (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~briansmith63 taken from his LloydsTSB Platinum Card (UK) customer service problem that occurred on October 21st, 2017.
LloydsTSB Platinum Card (UK)
2.67 of 5 stars | 46 reviews
~briansmith63's LloydsTSB Platinum Card (UK) Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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