I have logmein Pro subscription and was on hold...
A LogMeIn customer review by GetHuman user ~Mari V. from November 20th, 2017
Background on ~Mari V.'s case
GetHuman: ~Mari V. - can you tell our other LogMeIn customers when your case took place?
~Mari V.: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to LogMeIn, and if so, how?
GetHuman: And which of these common LogMeIn customer issues best describes the reason you wanted to talk to them?
(Shows ~Mari V. a list of common LogMeIn problems)
~Mari V.: "Cancel order" was why I was trying to call.
~Mari V.'s review of LogMeIn customer service
GetHuman: So how would you sum up your experience for GetHuman's LogMeIn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mari V.: I have logmein Pro subscription and was on hold *.** hrs Sunday (*******) and over an hour today *******) and still holding.
GetHuman: Let's quantify your experience contacting LogMeIn. On a scale of 1 to 5, how easy is it go get help on a LogMeIn problem?
~Mari V.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mari V.: I'd give them a three out of five on communication.
GetHuman: And what about LogMeIn's ability to quickly and effectively address your problem?
~Mari V.: For that I would say five out of five.
GetHuman: And finally- any advice for other LogMeIn customers?
~Mari V.: Call them early in the day or late. Don't forget any personal or account information you might need for LogMeIn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mari V. taken from his LogMeIn customer service problem that occurred on November 15th, 2017.