Lone Star: I wanted to report that I cannot check my track...
A Lone Star customer review by GetHuman user GetHuman-381992 from November 27th, 2017
Background on GetHuman-381992's case
GetHuman: GetHuman-381992 - can you tell our other Lone Star customers when your case took place?
GetHuman-381992: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Lone Star, and if so, how?
GetHuman: And which of these common Lone Star customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-381992 a list of common Lone Star problems)
GetHuman-381992: "Complaint" was why I was trying to call.
GetHuman-381992's review of Lone Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Lone Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-381992: I wanted to report that I cannot check my tracking number since none of the other websites are working. Never had an opportunity to do so. No other phone number available.
GetHuman: Let's quantify your experience contacting Lone Star. On a scale of 1 to 5, how easy is it go get help on a Lone Star problem?
GetHuman-381992: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-381992: I'd give them a three out of five on communication.
GetHuman: And what about Lone Star's ability to quickly and effectively address your problem?
GetHuman-381992: For that I would say one out of five.
GetHuman: And finally- any advice for other Lone Star customers?
GetHuman-381992: Call them early in the day or late. Don't forget any personal or account information you might need for Lone Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-381992 taken from his Lone Star customer service problem that occurred on November 23rd, 2017.
Lone Star
1.00 of 5 stars | 7 reviews
GetHuman-381992's Lone Star Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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