Lord & Taylor Credit Card: L&T.com put a hold on my debit card for merchan...
A Lord & Taylor Credit Card customer review by GetHuman user ~Unhappy from November 5th, 2017
Background on ~Unhappy's case
GetHuman: ~Unhappy - can you tell our other Lord & Taylor Credit Card customers when your case took place?
~Unhappy: Sure. It was morning, on October 28th.
GetHuman: Did you reach out to Lord & Taylor Credit Card, and if so, how?
GetHuman: And which of these common Lord & Taylor Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy a list of common Lord & Taylor Credit Card problems)
~Unhappy: "Complaint" was why I was trying to call.
~Unhappy's review of Lord & Taylor Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Lord & Taylor Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy: L&T.com put a hold on my debit card for merchandise I never bought. In a conference call with my bank they agreed it was an error and agreed to send a fax to the bank to release the funds. Four days later, Jennifer the supervisor seems to have found better things to do than sign the letter and fax it. Don't do business with these people. Customer service is a foreign language to Jennifer.
GetHuman: Let's quantify your experience contacting Lord & Taylor Credit Card. On a scale of 1 to 5, how easy is it go get help on a Lord & Taylor Credit Card problem?
~Unhappy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy: I'd give them a three out of five on communication.
GetHuman: And what about Lord & Taylor Credit Card's ability to quickly and effectively address your problem?
~Unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Lord & Taylor Credit Card customers?
~Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Lord & Taylor Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy taken from his Lord & Taylor Credit Card customer service problem that occurred on October 28th, 2017.