Lowe's: During the bathroom renovation,I was shopping t...

A Lowe's customer review by GetHuman user ~Gwen from November 17th, 2017

Background on ~Gwen's case

GetHuman: ~Gwen - can you tell our other Lowe's customers when your case took place?
~Gwen: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Lowe's, and if so, how?
~Gwen: I used the 800-445-6937 number I found for on the GetHuman Lowe's customer phone number page I was on: Lowe's Customer Service Phone Number
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Gwen a list of common Lowe's problems)
~Gwen: "Returns" was why I was trying to call.

~Gwen's review of Lowe's customer service

GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gwen: During the bathroom renovation,I was shopping the Lowes web site for bathtubs.I found one on Lowes.ca US, US owned company should be able to order it in. Clerk said if it only sold in US and we're in Canada, so there is nothing I can do. BUT imagine I found the Lyonns Bathtub available in HOMEHARDWARE a CANANADIAN STORE sitting in there showroom. The great part is it will be here Friday, ONLY three days.*Mary
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Gwen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gwen: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Gwen: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Gwen: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gwen taken from his Lowe's customer service problem that occurred on November 10th, 2017.


3.75 of 5 stars | 52 reviews

~Gwen's Lowe's Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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