Lowe's: We were shopping at ***th Ave in Calgary. Looki...
A Lowe's customer review by GetHuman user ~Janie from November 6th, 2017
Background on ~Janie's case
GetHuman: ~Janie - can you tell our other Lowe's customers when your case took place?
~Janie: Yeah. It was evening, on October 30th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Janie a list of common Lowe's problems)
~Janie: "Track order" was why I was trying to call.
~Janie's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janie: We were shopping at ***th Ave in Calgary. Looking for window coverings I ended up working with Kathy Hernandez she went above & beyond to help us out...What excellcent service she provided... BH
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Janie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janie: I'd give them a three out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Janie: For that I would say two out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Janie: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janie taken from his Lowe's customer service problem that occurred on October 30th, 2017.