Lucky Brand: Customer service refused to honor a discount th...
A Lucky Brand customer review by GetHuman user ~formerluckycustomer from November 10th, 2017
Background on ~formerluckycustomer's case
GetHuman: ~formerluckycustomer - can you tell our other Lucky Brand customers when your case took place?
~formerluckycustomer: Sure. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Lucky Brand, and if so, how?
GetHuman: And which of these common Lucky Brand customer issues best describes the reason you wanted to talk to them?
(Shows ~formerluckycustomer a list of common Lucky Brand problems)
~formerluckycustomer: "Complaint" was why I was trying to call.
~formerluckycustomer's review of Lucky Brand customer service
GetHuman: So how would you sum up your experience for GetHuman's Lucky Brand customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~formerluckycustomer: Customer service refused to honor a discount they had offered in exchange for a previous bad experience at lucky brand.com. The customer service rep was confrontational, seemingly angry that I had even placed an order, and would not look up my account.
GetHuman: Let's quantify your experience contacting Lucky Brand. On a scale of 1 to 5, how easy is it go get help on a Lucky Brand problem?
~formerluckycustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~formerluckycustomer: I'd give them a one out of five on communication.
GetHuman: And what about Lucky Brand's ability to quickly and effectively address your problem?
~formerluckycustomer: For that I would say one out of five.
GetHuman: And finally- any advice for other Lucky Brand customers?
~formerluckycustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Lucky Brand to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~formerluckycustomer taken from his Lucky Brand customer service problem that occurred on November 2nd, 2017.
Lucky Brand
1.00 of 5 stars | 1 reviews
~formerluckycustomer's Lucky Brand Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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