Lufthansa: I'm a *rd Party Calling to Verify Employment an...
A Lufthansa customer review by GetHuman user ~Mortgage Company from November 16th, 2017
Background on ~Mortgage Company's case
GetHuman: ~Mortgage Company - can you tell our other Lufthansa customers when your case took place?
~Mortgage Company: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~Mortgage Company a list of common Lufthansa problems)
~Mortgage Company: "Change flight" was why I was trying to call.
~Mortgage Company's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mortgage Company: I'm a *rd Party Calling to Verify Employment and she could not provide me with a US Office Ph Number for HR or Customer Relations
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~Mortgage Company: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mortgage Company: I'd give them a four out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~Mortgage Company: For that I would say three out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~Mortgage Company: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mortgage Company taken from his Lufthansa customer service problem that occurred on November 6th, 2017.