Lufthansa: I was told I had to wait until I returned back...
A Lufthansa customer review by GetHuman user ~Don Cooney from November 22nd, 2017
Background on ~Don Cooney's case
GetHuman: ~Don Cooney - can you tell our other Lufthansa customers when your case took place?
~Don Cooney: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~Don Cooney a list of common Lufthansa problems)
~Don Cooney: "Make a booking" was why I was trying to call.
~Don Cooney's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don Cooney: I was told I had to wait until I returned back to the states for a refund being that I was charged twice for excessive baggage.
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~Don Cooney: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don Cooney: I'd give them a three out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~Don Cooney: For that I would say five out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~Don Cooney: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don Cooney taken from his Lufthansa customer service problem that occurred on November 16th, 2017.