Lululemon: Clothing falling apart
A Lululemon customer review by GetHuman user GetHuman44644 from December 7th, 2017
Background on GetHuman44644's case
GetHuman: GetHuman44644 - can you tell our other Lululemon customers when your case took place?
GetHuman44644: Yes I can. It was afternoon, on November 29th.
GetHuman: Did you reach out to Lululemon, and if so, how?
GetHuman: And which of these common Lululemon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman44644 a list of common Lululemon problems)
GetHuman44644: "Change order" was why I was trying to call.
GetHuman44644's review of Lululemon customer service
GetHuman: So how would you sum up your experience for GetHuman's Lululemon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman44644: Clothing falling apart
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman44644: Got a nice hoodie zipper is broken and threading on pants coming out
GetHuman: Let's quantify your experience contacting Lululemon. On a scale of 1 to 5, how easy is it go get help on a Lululemon problem?
GetHuman44644: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman44644: I'd give them a four out of five on communication.
GetHuman: And what about Lululemon's ability to quickly and effectively address your problem?
GetHuman44644: For that I would say one out of five.
GetHuman: And finally- any advice for other Lululemon customers?
GetHuman44644: Call them early in the day or late. Don't forget any personal or account information you might need for Lululemon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman44644 taken from his Lululemon customer service problem that occurred on November 29th, 2017.