Lumens.com: Purchased an expensive lamp, was defective, am...
A Lumens.com customer review by GetHuman user ~angrymf from November 8th, 2017
Background on ~angrymf's case
GetHuman: ~angrymf - can you tell our other Lumens.com customers when your case took place?
~angrymf: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Lumens.com, and if so, how?
GetHuman: And which of these common Lumens.com customer issues best describes the reason you wanted to talk to them?
(Shows ~angrymf a list of common Lumens.com problems)
~angrymf: "Change order" was why I was trying to call.
~angrymf's review of Lumens.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Lumens.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angrymf: Purchased an expensive lamp, was defective, am still waiting after * weeks for a replacement. Got the runaround from customer service. Do NOT buy anything from these people. total ripoffs!
GetHuman: Let's quantify your experience contacting Lumens.com. On a scale of 1 to 5, how easy is it go get help on a Lumens.com problem?
~angrymf: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angrymf: I'd give them a two out of five on communication.
GetHuman: And what about Lumens.com's ability to quickly and effectively address your problem?
~angrymf: For that I would say one out of five.
GetHuman: And finally- any advice for other Lumens.com customers?
~angrymf: Call them early in the day or late. Don't forget any personal or account information you might need for Lumens.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angrymf taken from his Lumens.com customer service problem that occurred on November 6th, 2017.
Lumens.com
1.00 of 5 stars | 37 reviews
~angrymf's Lumens.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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