Lumosity: I've tried for * days to get help. I've writte...

A Lumosity customer review by GetHuman user ~Tiffany from November 28th, 2017

Background on ~Tiffany's case

GetHuman: ~Tiffany - can you tell our other Lumosity customers when your case took place?
~Tiffany: Yeah. It was morning, on November 27th.
GetHuman: Did you reach out to Lumosity, and if so, how?
~Tiffany: I used the 877-777-0502 number I found for on the GetHuman Lumosity customer phone number page I was on: Lumosity Customer Service Phone Number
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~Tiffany a list of common Lumosity problems)
~Tiffany: "Update account information" was why I was trying to call.

~Tiffany's review of Lumosity customer service

GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tiffany: I've tried for * days to get help. I've written a 'help' ticket and receive an email with a link to sign up for 'family plan'. NO HELP. VERY disturbing that I cannot get a real person. My question and the answer would be short normally. VERY disappointed.
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~Tiffany: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tiffany: I'd give them a one out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~Tiffany: For that I would say one out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~Tiffany: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tiffany taken from his Lumosity customer service problem that occurred on November 27th, 2017.

Lumosity

1.23 of 5 stars | 78 reviews

~Tiffany's Lumosity Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lumosity, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lumosity in any way.

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