Lumosity: My credit card has been for * months when I cho...
A Lumosity customer review by GetHuman user ~Renata Grisante from November 23rd, 2017
Background on ~Renata Grisante's case
GetHuman: ~Renata Grisante - can you tell our other Lumosity customers when your case took place?
~Renata Grisante: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Lumosity, and if so, how?
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~Renata Grisante a list of common Lumosity problems)
~Renata Grisante: "Overcharge/Strange charge" was why I was trying to call.
~Renata Grisante's review of Lumosity customer service
GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Renata Grisante: My credit card has been for * months when I choose to try the program for ONE TIME ONLY- which is $**.***tax. I called all the numbers available and no body answered or returned my messages. *Horrible experience!!! Renata Grisante
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~Renata Grisante: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Renata Grisante: I'd give them a two out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~Renata Grisante: For that I would say one out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~Renata Grisante: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Renata Grisante taken from his Lumosity customer service problem that occurred on November 19th, 2017.