Lumosity: they do not have customer service. the phone is...
A Lumosity customer review by GetHuman user GetHuman-224943 from November 17th, 2017
Background on GetHuman-224943's case
GetHuman: GetHuman-224943 - can you tell our other Lumosity customers when your case took place?
GetHuman-224943: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Lumosity, and if so, how?
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224943 a list of common Lumosity problems)
GetHuman-224943: "Service problem" was why I was trying to call.
GetHuman-224943's review of Lumosity customer service
GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224943: they do not have customer service. the phone is always full and cannot accept messages, they do not answer email questions.I paid $** and now they are asking me to sign up for yearly subscriptions which are really expensive and I dont know? I guess i will find another way and forget Lumonsity. It is really a bad scene
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
GetHuman-224943: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224943: I'd give them a two out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
GetHuman-224943: For that I would say three out of five.
GetHuman: And finally- any advice for other Lumosity customers?
GetHuman-224943: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224943 taken from his Lumosity customer service problem that occurred on November 13th, 2017.