Lycamobile: put on hold for over ** mins and when they did...
A Lycamobile customer review by GetHuman user ~dalsista from November 26th, 2017
Background on ~dalsista's case
GetHuman: ~dalsista - can you tell our other Lycamobile customers when your case took place?
~dalsista: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Lycamobile, and if so, how?
GetHuman: And which of these common Lycamobile customer issues best describes the reason you wanted to talk to them?
(Shows ~dalsista a list of common Lycamobile problems)
~dalsista: "Setup service" was why I was trying to call.
~dalsista's review of Lycamobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Lycamobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dalsista: put on hold for over ** mins and when they did finally pick up it's like the person on the other hand just picked up and left the phone lying there. I was literally speaking to air and I definitely wasn't on hold anymore. Absolutely ridiculous
GetHuman: Let's quantify your experience contacting Lycamobile. On a scale of 1 to 5, how easy is it go get help on a Lycamobile problem?
~dalsista: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dalsista: I'd give them a three out of five on communication.
GetHuman: And what about Lycamobile's ability to quickly and effectively address your problem?
~dalsista: For that I would say four out of five.
GetHuman: And finally- any advice for other Lycamobile customers?
~dalsista: Call them early in the day or late. Don't forget any personal or account information you might need for Lycamobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dalsista taken from his Lycamobile customer service problem that occurred on November 24th, 2017.