Lycos Inc: cant get tech support
A Lycos Inc customer review by GetHuman user GetHuman-villanes from December 1st, 2017
Background on GetHuman-villanes's case
GetHuman: GetHuman-villanes - can you tell our other Lycos Inc customers when your case took place?
GetHuman-villanes: Yeah. It was afternoon, on November 28th.
GetHuman: Did you reach out to Lycos Inc, and if so, how?
GetHuman: And which of these common Lycos Inc customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-villanes a list of common Lycos Inc problems)
GetHuman-villanes: "Change plan" was why I was trying to call.
GetHuman-villanes's review of Lycos Inc customer service
GetHuman: So how would you sum up your experience for GetHuman's Lycos Inc customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-villanes: cant get tech support
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-villanes: it has been many days i cany get tech support neither a chat agent to assist me
GetHuman: Let's quantify your experience contacting Lycos Inc. On a scale of 1 to 5, how easy is it go get help on a Lycos Inc problem?
GetHuman-villanes: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-villanes: I'd give them a three out of five on communication.
GetHuman: And what about Lycos Inc's ability to quickly and effectively address your problem?
GetHuman-villanes: For that I would say two out of five.
GetHuman: And finally- any advice for other Lycos Inc customers?
GetHuman-villanes: Call them early in the day or late. Don't forget any personal or account information you might need for Lycos Inc to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-villanes taken from his Lycos Inc customer service problem that occurred on November 28th, 2017.