M2 Media Group: The person answering the phone was not able to...

A M2 Media Group customer review by GetHuman user ~Anonymous from November 11th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other M2 Media Group customers when your case took place?
~Anonymous: Yes. It was morning, on November 1st.
GetHuman: Did you reach out to M2 Media Group, and if so, how?
~Anonymous: I used a help page I found on the GetHuman M2 Media Group customer service contact info page: Contact M2 Media Group Customer Service
GetHuman: And which of these common M2 Media Group customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common M2 Media Group problems)
~Anonymous: "Complaint" was why I was trying to contact.

~Anonymous's review of M2 Media Group customer service

GetHuman: So how would you sum up your experience for GetHuman's M2 Media Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The person answering the phone was not able to find any current subscription so she said there was nothing she could cancel. Calling the publisher, they said since it was ordered through a *rd party they could not cancel it, but could stop it from being mailed.
GetHuman: Let's quantify your experience contacting M2 Media Group. On a scale of 1 to 5, how easy is it go get help on a M2 Media Group problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about M2 Media Group's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other M2 Media Group customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for M2 Media Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his M2 Media Group customer service problem that occurred on November 1st, 2017.

M2 Media Group

4.00 of 5 stars | 32 reviews

~Anonymous's M2 Media Group Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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