MBNA (UK): complain
A MBNA (UK) customer review by GetHuman user GetHuman-gill from December 1st, 2017
Background on GetHuman-gill's case
GetHuman: GetHuman-gill - can you tell our other MBNA (UK) customers when your case took place?
GetHuman-gill: Yup. It was late at night, on November 27th.
GetHuman: Did you reach out to MBNA (UK), and if so, how?
GetHuman: And which of these common MBNA (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gill a list of common MBNA (UK) problems)
GetHuman-gill: "Question" was why I was trying to call.
GetHuman-gill's review of MBNA (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's MBNA (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-gill: recieved email saying they have passed my debt to an agency as they have contacted me before. THEY HAVE NOT and i have now paid and want an appology
GetHuman: Let's quantify your experience contacting MBNA (UK). On a scale of 1 to 5, how easy is it go get help on a MBNA (UK) problem?
GetHuman-gill: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gill: I'd give them a one out of five on communication.
GetHuman: And what about MBNA (UK)'s ability to quickly and effectively address your problem?
GetHuman-gill: For that I would say four out of five.
GetHuman: And finally- any advice for other MBNA (UK) customers?
GetHuman-gill: Call them early in the day or late. Don't forget any personal or account information you might need for MBNA (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gill taken from his MBNA (UK) customer service problem that occurred on November 27th, 2017.
3.00 of 5 stars | 1 reviews
GetHuman-gill's MBNA (UK) Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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