MOHELA: Multiple huge errors on their part. Constantly...
A MOHELA customer review by GetHuman user ~moheladebtorprison from November 10th, 2017
Background on ~moheladebtorprison's case
GetHuman: ~moheladebtorprison - can you tell our other MOHELA customers when your case took place?
~moheladebtorprison: Yeah. It was morning, on November 1st.
GetHuman: Did you reach out to MOHELA, and if so, how?
GetHuman: And which of these common MOHELA customer issues best describes the reason you wanted to talk to them?
(Shows ~moheladebtorprison a list of common MOHELA problems)
~moheladebtorprison: "Overcharge/Strange charge" was why I was trying to call.
~moheladebtorprison's review of MOHELA customer service
GetHuman: So how would you sum up your experience for GetHuman's MOHELA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moheladebtorprison: Multiple huge errors on their part. Constantly placed on hold to listen to ads saying how they have so many flexible payment options yet when they come back they offer none of those. What they offer is in their interest not the interest of the borrower and very poorly explained. Thier secure upload for repeatedly filling out new applications does not work as their server crashes constantly.
GetHuman: Let's quantify your experience contacting MOHELA. On a scale of 1 to 5, how easy is it go get help on a MOHELA problem?
~moheladebtorprison: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moheladebtorprison: I'd give them a four out of five on communication.
GetHuman: And what about MOHELA's ability to quickly and effectively address your problem?
~moheladebtorprison: For that I would say three out of five.
GetHuman: And finally- any advice for other MOHELA customers?
~moheladebtorprison: Call them early in the day or late. Don't forget any personal or account information you might need for MOHELA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moheladebtorprison taken from his MOHELA customer service problem that occurred on November 1st, 2017.
MOHELA
2.33 of 5 stars | 2 reviews
~moheladebtorprison's MOHELA Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like MOHELA, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with MOHELA in any way.