MSN: First call wanted old credit card no. I did no...
A MSN customer review by GetHuman user GetHuman-143837 from November 13th, 2017
Background on GetHuman-143837's case
GetHuman: GetHuman-143837 - can you tell our other MSN customers when your case took place?
GetHuman-143837: Yeah. It was middle of the night, on November 5th.
GetHuman: Did you reach out to MSN, and if so, how?
GetHuman: And which of these common MSN customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-143837 a list of common MSN problems)
GetHuman-143837: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-143837's review of MSN customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-143837: First call wanted old credit card no. I did not have. Had to call bank for old no. Then call MSN again. ** min. *st time ** this time. Actually talked with same person. She must have been only one working that day. I answered *** questions, gave her new credit card no. paid one month was taken from bank account. This was*-* months ago. No other payments have been taken out. I have tried several times in the last week to reach a human to find out why you are not taking payment out. The automative service says no account with my phone no. Same phone no I've had for over ** years. Only been on MSN FOR * YRS. Now my acc has been cancelled. Even tried the email address for support and it does not work. I WANT A NO. SO I CAN TALK TO REAL LIVE AMERICAN THAT SPEAKS ENGLISH LIKE ME. TIRED OF PEOPLE THAT CLAIM THEY TALK ENGLISH, BUT SOUNDS LIKE PIG LATIN...
GetHuman: Let's quantify your experience contacting MSN. On a scale of 1 to 5, how easy is it go get help on a MSN problem?
GetHuman-143837: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-143837: I'd give them a two out of five on communication.
GetHuman: And what about MSN's ability to quickly and effectively address your problem?
GetHuman-143837: For that I would say one out of five.
GetHuman: And finally- any advice for other MSN customers?
GetHuman-143837: Call them early in the day or late. Don't forget any personal or account information you might need for MSN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-143837 taken from his MSN customer service problem that occurred on November 5th, 2017.