MYpearson: I waited over an hour and a half for tech suppo...
A MYpearson customer review by GetHuman user ~fotooutdoors from November 27th, 2017
Background on ~fotooutdoors's case
GetHuman: ~fotooutdoors - can you tell our other MYpearson customers when your case took place?
~fotooutdoors: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to MYpearson, and if so, how?
GetHuman: And which of these common MYpearson customer issues best describes the reason you wanted to talk to them?
(Shows ~fotooutdoors a list of common MYpearson problems)
~fotooutdoors: "None of those really matches why I wanted to contact MYpearson that day." was why I was trying to contact.
~fotooutdoors's review of MYpearson customer service
GetHuman: So how would you sum up your experience for GetHuman's MYpearson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fotooutdoors: I waited over an hour and a half for tech support. The last ** minutes they stopped giving false hope that they were ever going to get to me (they stopped giving an estimated wait time). I will try again tomorrow.
GetHuman: Let's quantify your experience contacting MYpearson. On a scale of 1 to 5, how easy is it go get help on a MYpearson problem?
~fotooutdoors: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fotooutdoors: I'd give them a one out of five on communication.
GetHuman: And what about MYpearson's ability to quickly and effectively address your problem?
~fotooutdoors: For that I would say four out of five.
GetHuman: And finally- any advice for other MYpearson customers?
~fotooutdoors: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MYpearson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fotooutdoors taken from his MYpearson customer service problem that occurred on November 19th, 2017.