Macbook: i have been having issues with a brand new Mabo...
A Macbook customer review by GetHuman user GetHuman-322913 from November 28th, 2017
Background on GetHuman-322913's case
GetHuman: GetHuman-322913 - can you tell our other Macbook customers when your case took place?
GetHuman-322913: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Macbook, and if so, how?
GetHuman: And which of these common Macbook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-322913 a list of common Macbook problems)
GetHuman-322913: "Where to buy" was why I was trying to call.
GetHuman-322913's review of Macbook customer service
GetHuman: So how would you sum up your experience for GetHuman's Macbook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-322913: i have been having issues with a brand new Mabook Air nd iPhone * plus was supposed to get an email and call from Apple tech at *:** CA Pacific time i got NOTHING NOW SAYS CLOSED UNACCEPTABLE APPLE!
GetHuman: Let's quantify your experience contacting Macbook. On a scale of 1 to 5, how easy is it go get help on a Macbook problem?
GetHuman-322913: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-322913: I'd give them a one out of five on communication.
GetHuman: And what about Macbook's ability to quickly and effectively address your problem?
GetHuman-322913: For that I would say three out of five.
GetHuman: And finally- any advice for other Macbook customers?
GetHuman-322913: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Macbook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-322913 taken from his Macbook customer service problem that occurred on November 20th, 2017.
Macbook
1.00 of 5 stars | 6 reviews
GetHuman-322913's Macbook Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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