Machine Zone Inc: Bought pack was charged didn't receive it
A Machine Zone Inc customer review by GetHuman user GetHuman-blonghur from December 7th, 2017
Background on GetHuman-blonghur's case
GetHuman: GetHuman-blonghur - can you tell our other Machine Zone Inc customers when your case took place?
GetHuman-blonghur: Yes I can. It was middle of the night, on December 1st.
GetHuman: Did you reach out to Machine Zone Inc, and if so, how?
GetHuman: And which of these common Machine Zone Inc customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-blonghur a list of common Machine Zone Inc problems)
GetHuman-blonghur: "None of those really matches why I wanted to contact Machine Zone Inc that day." was why I was trying to contact.
GetHuman-blonghur's review of Machine Zone Inc customer service
GetHuman: So how would you sum up your experience for GetHuman's Machine Zone Inc customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-blonghur: Bought pack was charged didn't receive it
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-blonghur: I bought the Valentine's Day special for **.** and credit card was billed but didn't recieve credits
GetHuman: Let's quantify your experience contacting Machine Zone Inc. On a scale of 1 to 5, how easy is it go get help on a Machine Zone Inc problem?
GetHuman-blonghur: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-blonghur: I'd give them a five out of five on communication.
GetHuman: And what about Machine Zone Inc's ability to quickly and effectively address your problem?
GetHuman-blonghur: For that I would say five out of five.
GetHuman: And finally- any advice for other Machine Zone Inc customers?
GetHuman-blonghur: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Machine Zone Inc to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-blonghur taken from his Machine Zone Inc customer service problem that occurred on December 1st, 2017.
Machine Zone Inc
5.70 of 5 stars | 78 reviews
GetHuman-blonghur's Machine Zone Inc Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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