Macsports.com: Worst customer service ever!!.Have called prob...
A Macsports.com customer review by GetHuman user GetHuman-40734 from November 21st, 2017
Background on GetHuman-40734's case
GetHuman: GetHuman-40734 - can you tell our other Macsports.com customers when your case took place?
GetHuman-40734: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Macsports.com, and if so, how?
GetHuman: And which of these common Macsports.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-40734 a list of common Macsports.com problems)
GetHuman-40734: "Cancel order" was why I was trying to call.
GetHuman-40734's review of Macsports.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Macsports.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-40734: Worst customer service ever!!.Have called prob ten times trying to get thru to someone, talked to someone twice finally, he did not tell me what I needed to do first time. Apparently gave me email that no one responds to, been on hold w* Cust service a good * hrs or more total, finally hanging up. It is ridiculous you are not that busy where you can't answer phone calls unless your products all that junk.Its because I have problem with products I bought and obviously you don't want to stand behind them.If I was wanting to buy something I wonder if I would have same problem. Been dealing w* this a good * weeks!
GetHuman: Let's quantify your experience contacting Macsports.com. On a scale of 1 to 5, how easy is it go get help on a Macsports.com problem?
GetHuman-40734: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-40734: I'd give them a one out of five on communication.
GetHuman: And what about Macsports.com's ability to quickly and effectively address your problem?
GetHuman-40734: For that I would say four out of five.
GetHuman: And finally- any advice for other Macsports.com customers?
GetHuman-40734: Call them early in the day or late. Don't forget any personal or account information you might need for Macsports.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-40734 taken from his Macsports.com customer service problem that occurred on November 13th, 2017.
Macsports.com
1.00 of 5 stars | 2 reviews
GetHuman-40734's Macsports.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Macsports.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Macsports.com in any way.