Macy's Credit Card: After getting an "overseas" customer svc rep an...
A Macy's Credit Card customer review by GetHuman user ~Ny from November 25th, 2017
Background on ~Ny's case
GetHuman: ~Ny - can you tell our other Macy's Credit Card customers when your case took place?
~Ny: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Macy's Credit Card, and if so, how?
GetHuman: And which of these common Macy's Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Ny a list of common Macy's Credit Card problems)
~Ny: "Setup an account" was why I was trying to call.
~Ny's review of Macy's Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ny: After getting an "overseas" customer svc rep and requesting a supervisor still "overseas" finally got my payment transferred to all Special Events, after being told it would take ** days. I a computer entry would take ** days is insane. Can we get our svc people to be state side again?
GetHuman: Let's quantify your experience contacting Macy's Credit Card. On a scale of 1 to 5, how easy is it go get help on a Macy's Credit Card problem?
~Ny: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ny: I'd give them a three out of five on communication.
GetHuman: And what about Macy's Credit Card's ability to quickly and effectively address your problem?
~Ny: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's Credit Card customers?
~Ny: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ny taken from his Macy's Credit Card customer service problem that occurred on November 21st, 2017.