Macy's Credit Card: my daughter went to return merchandise the mana...
A Macy's Credit Card customer review by GetHuman user ~dee from November 20th, 2017
Background on ~dee's case
GetHuman: ~dee - can you tell our other Macy's Credit Card customers when your case took place?
~dee: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Macy's Credit Card, and if so, how?
GetHuman: And which of these common Macy's Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~dee a list of common Macy's Credit Card problems)
~dee: "Lower my rate" was why I was trying to call.
~dee's review of Macy's Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dee: my daughter went to return merchandise the manager made her wait over ** minutes gave her bs excuses why she couldnt return an item even though she paid with her macy card didnt even bother to do a thorough search when she finally called customer service the manager then decided to refund the money she was very snotty and rude oh this is located in city place in wpb fla then i called to inform them of the incident and i was hung up on giving an idont care attitude i am so dispointed both myself and my daughter spend alot of money they need to make more effort on customer service since we pay there checks
GetHuman: Let's quantify your experience contacting Macy's Credit Card. On a scale of 1 to 5, how easy is it go get help on a Macy's Credit Card problem?
~dee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dee: I'd give them a two out of five on communication.
GetHuman: And what about Macy's Credit Card's ability to quickly and effectively address your problem?
~dee: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's Credit Card customers?
~dee: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dee taken from his Macy's Credit Card customer service problem that occurred on November 19th, 2017.