Macy's: Absolutely no supervisor in customer service wi...
A Macy's customer review by GetHuman user ~Disappointed customer from November 7th, 2017
Background on ~Disappointed customer's case
GetHuman: ~Disappointed customer - can you tell our other Macy's customers when your case took place?
~Disappointed customer: Yup. It was morning, on October 30th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed customer a list of common Macy's problems)
~Disappointed customer: "Change order" was why I was trying to call.
~Disappointed customer's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed customer: Absolutely no supervisor in customer service willing to provide customer service. Would only provide apology and refer you to the manufacturer. Last time I will purchase furniture from Macys!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Disappointed customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed customer: I'd give them a five out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Disappointed customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed customer taken from his Macy's customer service problem that occurred on October 30th, 2017.