Macy's: Called this no. because I had received an Email...
A Macy's customer review by GetHuman user ~June L Messerly from November 16th, 2017
Background on ~June L Messerly's case
GetHuman: ~June L Messerly - can you tell our other Macy's customers when your case took place?
~June L Messerly: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~June L Messerly a list of common Macy's problems)
~June L Messerly: "Warranty claim" was why I was trying to call.
~June L Messerly's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~June L Messerly: Called this no. because I had received an Email from Macy's saying an order of mine had been cancelled. Had all pertinent info when I called. I had GREAT difficulty understanding young woman who answered. *Eventually she communicated she would send a duplicate order. Then a second prob came up. Macy's had incorrect zip code on my order. This led to much mostly incomprehensible communication from her. Eventually I asked to talk to supervisor. Was put on hold and after several minutes of waiting I hung up. I would like a phone no. where I can talk to a person at MACY'S CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~June L Messerly: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~June L Messerly: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~June L Messerly: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~June L Messerly: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~June L Messerly taken from his Macy's customer service problem that occurred on November 14th, 2017.