Macy's: He was great, helped me to find out if the prod...
A Macy's customer review by GetHuman user ~Rural gal from November 11th, 2017
Background on ~Rural gal's case
GetHuman: ~Rural gal - can you tell our other Macy's customers when your case took place?
~Rural gal: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Rural gal a list of common Macy's problems)
~Rural gal: "Refund order" was why I was trying to call.
~Rural gal's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rural gal: He was great, helped me to find out if the product was in the stores nearby, then helped me order online. Super service.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Rural gal: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rural gal: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Rural gal: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Rural gal: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rural gal taken from his Macy's customer service problem that occurred on November 10th, 2017.