Macy's: I've got to speak to an online order person NOW...
A Macy's customer review by GetHuman user ~Robbin Elbert from November 13th, 2017
Background on ~Robbin Elbert's case
GetHuman: ~Robbin Elbert - can you tell our other Macy's customers when your case took place?
~Robbin Elbert: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Robbin Elbert a list of common Macy's problems)
~Robbin Elbert: "Overcharge/Strange charge" was why I was trying to call.
~Robbin Elbert's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robbin Elbert: I've got to speak to an online order person NOW please. I placed an order last night. It took my credit card *'s, then went blank.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Robbin Elbert: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robbin Elbert: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Robbin Elbert: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Robbin Elbert: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robbin Elbert taken from his Macy's customer service problem that occurred on November 6th, 2017.