Macy's customer service is a joke. You hide th...
A Macy's customer review by GetHuman user ~Novacustomer from November 12th, 2017
Background on ~Novacustomer's case
GetHuman: ~Novacustomer - can you tell our other Macy's customers when your case took place?
~Novacustomer: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Novacustomer a list of common Macy's problems)
~Novacustomer: "Overcharge/Strange charge" was why I was trying to call.
~Novacustomer's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Novacustomer: Macy's customer service is a joke. You hide the customer service number on your web page, make it nearly impossible to actually speak to with human, and then give them no authority to provide an appropriate resolution to a completely screwed up order. Congrats to your Vice President of Customer Service and to your CFO - you lowered your costs and shifted them to your customers. Nice job!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Novacustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Novacustomer: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Novacustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Novacustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Novacustomer taken from his Macy's customer service problem that occurred on November 7th, 2017.