Macy's: My old Field Card was rejected. I was denied a...
A Macy's customer review by GetHuman user ~edsnyder11 from November 21st, 2017
Background on ~edsnyder11's case
GetHuman: ~edsnyder11 - can you tell our other Macy's customers when your case took place?
~edsnyder11: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~edsnyder11 a list of common Macy's problems)
~edsnyder11: "Refund order" was why I was trying to call.
~edsnyder11's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~edsnyder11: My old Field Card was rejected. I was denied a new account after ** years of card holding,obviously Macy's doesn't have any respect for older customers of Marshall Field. Remember we help build this company but new corporations feel like their customers are **** and only good shills for making money. I will find it hard to ever set foot in Macy's again,unfortunately
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~edsnyder11: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~edsnyder11: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~edsnyder11: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~edsnyder11: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~edsnyder11 taken from his Macy's customer service problem that occurred on November 14th, 2017.