Macy's: Poor customer service at one of their stores
A Macy's customer review by GetHuman user GetHuman-jimsrob from December 1st, 2017
Background on GetHuman-jimsrob's case
GetHuman: GetHuman-jimsrob - can you tell our other Macy's customers when your case took place?
GetHuman-jimsrob: Sure. It was morning, on November 28th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jimsrob a list of common Macy's problems)
GetHuman-jimsrob: "Warranty claim" was why I was trying to call.
GetHuman-jimsrob's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jimsrob: Poor customer service at one of their stores
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-jimsrob: Was attempting to buy a Fitbit at the location and spoke to * different associates who all responded that they did not know anything about the item when I had questions about it and also about the sizes. Only * actually opened the case so I could look at it then would not let me try it on and it had already been obviously opened. The store was located at **** Valley View Blvd. Valley View Mall, Roanoke, VA *****
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-jimsrob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jimsrob: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-jimsrob: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-jimsrob: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jimsrob taken from his Macy's customer service problem that occurred on November 28th, 2017.