Macy's: Re: Order *******, Order Date ***********I orde...
A Macy's customer review by GetHuman user ~Lloyd Strausz from November 19th, 2017
Background on ~Lloyd Strausz's case
GetHuman: ~Lloyd Strausz - can you tell our other Macy's customers when your case took place?
~Lloyd Strausz: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Lloyd Strausz a list of common Macy's problems)
~Lloyd Strausz: "Refund order" was why I was trying to call.
~Lloyd Strausz's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lloyd Strausz: Re: Order *******, Order Date ***********I ordered a gift ctf from Sandusky, Ohio store to be shipped to Sandusky address. Your confirmation shows a ship date of ***********. Any explanation?
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Lloyd Strausz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lloyd Strausz: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Lloyd Strausz: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Lloyd Strausz: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lloyd Strausz taken from his Macy's customer service problem that occurred on November 11th, 2017.