Macy's: Your customer service department is one of the...
A Macy's customer review by GetHuman user ~img089 from November 20th, 2017
Background on ~img089's case
GetHuman: ~img089 - can you tell our other Macy's customers when your case took place?
~img089: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~img089 a list of common Macy's problems)
~img089: "Return order" was why I was trying to call.
~img089's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~img089: Your customer service department is one of the worst I've dealt with. I know these are telemarketing people in another country with little resources, but shame on you for not solving people's problems. I've called * different times today to try to get a return label for a product that was the wrong size. Each time i was told that a return label had been emailed to me. I've never gotten it. The last girl, when I asked her for a manager, took ** minutes, then came back and told me there was no supervisor available to take my call. Just getting to talk to a human being is like pulling teeth. There is even a special website to tell you how to get through to a Macy's customer service agent. Why the secrecy? You get an "F" in customer service. Think about that when you try to determine why you have to close the next store.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~img089: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~img089: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~img089: For that I would say two out of five.
GetHuman: And finally- any advice for other Macy's customers?
~img089: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~img089 taken from his Macy's customer service problem that occurred on November 17th, 2017.