Macy's: Your web site didn't work, my order was complet...
A Macy's customer review by GetHuman user GetHuman-lynzs33 from November 29th, 2017
Background on GetHuman-lynzs33's case
GetHuman: GetHuman-lynzs33 - can you tell our other Macy's customers when your case took place?
GetHuman-lynzs33: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lynzs33 a list of common Macy's problems)
GetHuman-lynzs33: "Make a purchase" was why I was trying to call.
GetHuman-lynzs33's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lynzs33: Your web site didn't work, my order was completed over the phone. My bank card was charged * separate pending charges totaling $***.**. The total of the * items I purchased was $**.**. Within ** minutes I called I was told it was my fault for hitting order button on line more than once. I canceled entire order. Only $**.** was canceled on my card. You shipped order out on **th even though order was canceled! You are refusing to credit my bank card for teaming amount of $**.** that is still pending on a $**.** purchase. That was canceled!!!!!! I have spoken with multiple people who claim they are managers. They have even tried to conference my bank, where I would have to reveal private security information with a third party on the line. When I refused to do this they told me that they couldn't do anything to help me! Even though they were able to refund part of the over charges! They have told multiple lies. And made every excuse as to why they cannot return the funds or stop pending charges! I was never told anything about any authorization fee and you have committed fraud by charging my card three times the amount of my puchase. As I result if your employees refusing to right this wrong. I have had to cancel my bank card and file charges with fraud department. I cannot believe a company like macys would treat anyone like this. I have tried for days to reach corporate headquarters leaving multiple messages. None of my calls have been returned! SHAME ON YOU MACYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-lynzs33: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lynzs33: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-lynzs33: For that I would say two out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-lynzs33: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lynzs33 taken from his Macy's customer service problem that occurred on November 23rd, 2017.