Macy's: i didnt recieve my package when i tracked it it...
A Macy's customer review by GetHuman user ~stephiee from November 25th, 2017
Background on ~stephiee's case
GetHuman: ~stephiee - can you tell our other Macy's customers when your case took place?
~stephiee: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~stephiee a list of common Macy's problems)
~stephiee: "Refund order" was why I was trying to call.
~stephiee's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stephiee: i didnt recieve my package when i tracked it it said it was delivered, it wasnt. so when i called the customer service number i got to speak to a LIVE person who was very helpful and made a reshipment so i can get my items. the rep was very helpful although she had a strong indian accent she was very helpful and assisted me well. I dont think i will be doing any more online shopping because id rather pay and have my items handed directly to me rather than pay and wait and have the chance that it wont be delivered to my home but to someone elses
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~stephiee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stephiee: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~stephiee: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~stephiee: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stephiee taken from his Macy's customer service problem that occurred on November 19th, 2017.