Macy's: ordered xmas items total of $***. The next day...
A Macy's customer review by GetHuman user GetHuman-301673 from November 19th, 2017
Background on GetHuman-301673's case
GetHuman: GetHuman-301673 - can you tell our other Macy's customers when your case took place?
GetHuman-301673: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-301673 a list of common Macy's problems)
GetHuman-301673: "Refund order" was why I was trying to call.
GetHuman-301673's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-301673: ordered xmas items total of $***. The next day they withdrew an additional $*** from my account! I called them they couldn't give me an answer, I cant get ahold of a supervisor to get my money back, ****** outsourcing, its been a week! and to top it all of I never recieved my order while i paid an extra $** for fastest shipping. Macys blows
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-301673: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-301673: I'd give them a five out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-301673: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-301673: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-301673 taken from his Macy's customer service problem that occurred on November 15th, 2017.