Magic Chef: i think that it's an outrage that you have to p...
A Magic Chef customer review by GetHuman user ~marilou from November 10th, 2017
Background on ~marilou's case
GetHuman: ~marilou - can you tell our other Magic Chef customers when your case took place?
~marilou: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Magic Chef, and if so, how?
GetHuman: And which of these common Magic Chef customer issues best describes the reason you wanted to talk to them?
(Shows ~marilou a list of common Magic Chef problems)
~marilou: "Returns" was why I was trying to call.
~marilou's review of Magic Chef customer service
GetHuman: So how would you sum up your experience for GetHuman's Magic Chef customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marilou: i think that it's an outrage that you have to pay $** for some bozo to answer your question about a beep and error code. this oven was in my house when i bought it , so i don't have the manual to it...so now i must pay to answer one question about my stove...i can guarantee if i have to replace my oven..it WILL NOT be a magic chef. if i can't get service or a question answered when needed, i don't want your product in my house. you should be ashamed!
GetHuman: Let's quantify your experience contacting Magic Chef. On a scale of 1 to 5, how easy is it go get help on a Magic Chef problem?
~marilou: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marilou: I'd give them a two out of five on communication.
GetHuman: And what about Magic Chef's ability to quickly and effectively address your problem?
~marilou: For that I would say one out of five.
GetHuman: And finally- any advice for other Magic Chef customers?
~marilou: Call them early in the day or late. Don't forget any personal or account information you might need for Magic Chef to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marilou taken from his Magic Chef customer service problem that occurred on November 4th, 2017.