MagicJack: All the changes I encountered have overwhered m...
A MagicJack customer review by GetHuman user ~Feliberto de la Cruz from November 20th, 2017
Background on ~Feliberto de la Cruz's case
GetHuman: ~Feliberto de la Cruz - can you tell our other MagicJack customers when your case took place?
~Feliberto de la Cruz: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Feliberto de la Cruz a list of common MagicJack problems)
~Feliberto de la Cruz: "Billing" was why I was trying to call.
~Feliberto de la Cruz's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Feliberto de la Cruz: All the changes I encountered have overwhered me. I have no been able to figure out how to make contact with maagic jack. I wanted to renew but I was impossible to me to find my account. (I tryed to connect with customer service and was impossible too...
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Feliberto de la Cruz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Feliberto de la Cruz: I'd give them a three out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Feliberto de la Cruz: For that I would say four out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Feliberto de la Cruz: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Feliberto de la Cruz taken from his MagicJack customer service problem that occurred on November 19th, 2017.