MagicJack: I was transferred from the level * helpdesk who...
A MagicJack customer review by GetHuman user ~Sandra Miller from November 17th, 2017
Background on ~Sandra Miller's case
GetHuman: ~Sandra Miller - can you tell our other MagicJack customers when your case took place?
~Sandra Miller: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandra Miller a list of common MagicJack problems)
~Sandra Miller: "Repairs" was why I was trying to call.
~Sandra Miller's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandra Miller: I was transferred from the level * helpdesk who could not solve the issue, to the senior operative to take over my computer. This transfer was done * times and one transfer took over * hours. My computer settings were changed and now MJ still does not work, and I cannot print to either of my * wireless printers (they are all offline despite trying to reinstall them.) I will try again on chat. I think that the MJ hardware has failed and have suggested that a new one is shipped out.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Sandra Miller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandra Miller: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Sandra Miller: For that I would say five out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Sandra Miller: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandra Miller taken from his MagicJack customer service problem that occurred on November 9th, 2017.