MagicJack: The Worst Customer Service I have ever talk wit...
A MagicJack customer review by GetHuman user ~Harry from November 22nd, 2017
Background on ~Harry's case
GetHuman: ~Harry - can you tell our other MagicJack customers when your case took place?
~Harry: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Harry a list of common MagicJack problems)
~Harry: "Returns" was why I was trying to call.
~Harry's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harry: The Worst Customer Service I have ever talk with or witnessed! The Supervisor(Mae)hung up on me after just telling her not to assume I was done. **I copied and pasted the transcript between us as proof into MS Word* as the usual printer associated with this chat and most others has never worked for me. The Magic Jack representative kept telling me that I had agreed to pay a $*.** charge for a custom number when I purchased with a * yr Platinum Plus Plan. My emailed receipts states such on it!!!!! The CS mgr (Mae) kept lying to me as well as attempted to avoid as well as refused to answer several questions I requested answers to regarding the co's legal registered agent was, where are they incorporated (City and State). The company has no way (they are not allowed) to E-mail or Fax a receipt to the company. Mae refused to listen to my complaint and lost a potential sale of ** - *** of their products over the next year for sales representatives (so I could control ownership of these numb
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Harry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harry: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Harry: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Harry: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harry taken from his MagicJack customer service problem that occurred on November 13th, 2017.