Maidenform.com: I placed an order online for * items, at the en...
A Maidenform.com customer review by GetHuman user ~giddygirl from November 11th, 2017
Background on ~giddygirl's case
GetHuman: ~giddygirl - can you tell our other Maidenform.com customers when your case took place?
~giddygirl: Yeah. It was afternoon, on November 4th.
GetHuman: Did you reach out to Maidenform.com, and if so, how?
GetHuman: And which of these common Maidenform.com customer issues best describes the reason you wanted to talk to them?
(Shows ~giddygirl a list of common Maidenform.com problems)
~giddygirl: "Cancel order" was why I was trying to call.
~giddygirl's review of Maidenform.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Maidenform.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~giddygirl: I placed an order online for * items, at the end of the order after the credit card information was entered I received an error message. This morning after checking my email it said I had items in my bag and that I needed to check out. I replaced the order, got the same error message. Checked my bank account and I was getting charged TWO times for the same amount. Contacted my bank and they confirmed I was being charged twice for the same amount to contact the company the order was placed to. After trying and trying to get ahold of someone to discuss this matter and leaving my phone number waiting for someone to contact me within ** hours they finally call. Tell me that my bank denied the charges because of an address discrepancy. Call the bank again, no discrepancy with the bank, said I was was being charged twice. Asked the bank to three-way call the company with me. After I verified with the representative that no order was placed and my bank denied charges did I tell the representa
GetHuman: Let's quantify your experience contacting Maidenform.com. On a scale of 1 to 5, how easy is it go get help on a Maidenform.com problem?
~giddygirl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~giddygirl: I'd give them a one out of five on communication.
GetHuman: And what about Maidenform.com's ability to quickly and effectively address your problem?
~giddygirl: For that I would say one out of five.
GetHuman: And finally- any advice for other Maidenform.com customers?
~giddygirl: Call them early in the day or late. Don't forget any personal or account information you might need for Maidenform.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~giddygirl taken from his Maidenform.com customer service problem that occurred on November 4th, 2017.