Ok, so you have to be a Mail.com Premium subscr...
A Mail.com customer review by GetHuman user ~Mad at mail.com from November 19th, 2017
Background on ~Mad at mail.com's case
GetHuman: ~Mad at mail.com - can you tell our other Mail.com customers when your case took place?
~Mad at mail.com: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad at mail.com a list of common Mail.com problems)
~Mad at mail.com: "Update account information" was why I was trying to call.
~Mad at mail.com's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad at mail.com: Ok, so you have to be a Mail.com Premium subscriber to get any service from these folks in the Philippines. They read from a script and if you didn't pay up you must use the website. With that said, this is absolutely a Horrible way to do business. They have people who can help yet they refuse to support. I was a premium member but my CC expired and I lost my service. I'm going to Gmail.
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~Mad at mail.com: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad at mail.com: I'd give them a four out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~Mad at mail.com: For that I would say three out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~Mad at mail.com: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad at mail.com taken from his Mail.com customer service problem that occurred on November 18th, 2017.