Started transaction with Malwarebytes at...
A Malwarebytes customer review by GetHuman user ~fearless leader from November 10th, 2017
Background on ~fearless leader's case
GetHuman: ~fearless leader - can you tell our other Malwarebytes customers when your case took place?
~fearless leader: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Malwarebytes, and if so, how?
GetHuman: And which of these common Malwarebytes customer issues best describes the reason you wanted to talk to them?
(Shows ~fearless leader a list of common Malwarebytes problems)
~fearless leader: "Change order" was why I was trying to call.
~fearless leader's review of Malwarebytes customer service
GetHuman: So how would you sum up your experience for GetHuman's Malwarebytes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fearless leader: Started transaction with Malwarebytes at **.*** completed trans w*Sammsoft at **.** * *.** tax. Could not reach a human at contact *, ***-***-****. Called VISA block transaction. Malwarebytes (Cleverbridge) @ ***-***-**** was of no help--said Sammsoft "might be" a reseller.
GetHuman: Let's quantify your experience contacting Malwarebytes. On a scale of 1 to 5, how easy is it go get help on a Malwarebytes problem?
~fearless leader: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fearless leader: I'd give them a three out of five on communication.
GetHuman: And what about Malwarebytes's ability to quickly and effectively address your problem?
~fearless leader: For that I would say one out of five.
GetHuman: And finally- any advice for other Malwarebytes customers?
~fearless leader: Call them early in the day or late. Don't forget any personal or account information you might need for Malwarebytes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fearless leader taken from his Malwarebytes customer service problem that occurred on November 8th, 2017.