Mango: website is stuck when you are trying to check out
A Mango customer review by GetHuman user GetHuman-aaronmfa from December 7th, 2017
Background on GetHuman-aaronmfa's case
GetHuman: GetHuman-aaronmfa - can you tell our other Mango customers when your case took place?
GetHuman-aaronmfa: Yup. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Mango, and if so, how?
GetHuman: And which of these common Mango customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-aaronmfa a list of common Mango problems)
GetHuman-aaronmfa: "Returns" was why I was trying to call.
GetHuman-aaronmfa's review of Mango customer service
GetHuman: So how would you sum up your experience for GetHuman's Mango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-aaronmfa: website is stuck when you are trying to check out
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-aaronmfa: I cannot put in my address to check out
GetHuman: Let's quantify your experience contacting Mango. On a scale of 1 to 5, how easy is it go get help on a Mango problem?
GetHuman-aaronmfa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-aaronmfa: I'd give them a two out of five on communication.
GetHuman: And what about Mango's ability to quickly and effectively address your problem?
GetHuman-aaronmfa: For that I would say five out of five.
GetHuman: And finally- any advice for other Mango customers?
GetHuman-aaronmfa: Call them early in the day or late. Don't forget any personal or account information you might need for Mango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-aaronmfa taken from his Mango customer service problem that occurred on December 2nd, 2017.
Mango
3.00 of 5 stars | 1 reviews
GetHuman-aaronmfa's Mango Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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