MassHealth: I had a lot of trouble working out a problem be...
A MassHealth customer review by GetHuman user ~free willie from November 24th, 2017
Background on ~free willie's case
GetHuman: ~free willie - can you tell our other MassHealth customers when your case took place?
~free willie: Sure. It was late at night, on November 14th.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~free willie a list of common MassHealth problems)
~free willie: "Make/Chase a claim" was why I was trying to call.
~free willie's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~free willie: I had a lot of trouble working out a problem between Mass Health and my pharmacy. Definitely get the name of whoever you speak to, otherwise they just try and get you off the phone by saying they can't help you. Got different answer from different phone reps.
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~free willie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~free willie: I'd give them a two out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~free willie: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~free willie: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~free willie taken from his MassHealth customer service problem that occurred on November 14th, 2017.