MassHealth: I have a father in a nursing home who receives...
A MassHealth customer review by GetHuman user GetHuman-198247 from November 16th, 2017
Background on GetHuman-198247's case
GetHuman: GetHuman-198247 - can you tell our other MassHealth customers when your case took place?
GetHuman-198247: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-198247 a list of common MassHealth problems)
GetHuman-198247: "Renew Coverage" was why I was trying to call.
GetHuman-198247's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-198247: I have a father in a nursing home who receives masshealth to pay for his stay. The nursing home has been getting letters from masshealth stating they will no longer be getting paid by masshealth due to me not sending in the review masshealth requires me to fill out for him. I sent them a review form with all the same information requested. I called masshealth and I was told by the automated line that it was indeed received..I went further and spoke to an actual person who told me yes in deed we have it, it was received march **. Now I just got a letter stating he has been terminated from the program because I never sent them the review form so he will no longer be receiving benifits to pay for his nursing home care!! HORRIBLE HORRIBLE in the mean time my father is with out coverage and the nursing home is kicking him out! way to go masshealth, ruining lives one incompitant office after another
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
GetHuman-198247: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-198247: I'd give them a four out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
GetHuman-198247: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth customers?
GetHuman-198247: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-198247 taken from his MassHealth customer service problem that occurred on November 10th, 2017.